As of December 17, 2021, the following is the current protocol for what you can expect when you bring your pet to our clinic. Please note that as the pandemic evolves, this protocol is subject to change.

If you have an appointment:

  • You will not be allowed to accompany your pet inside our clinic.
  • Please call ahead of time to let the clinic know that you are arriving for your appointment.
  • When you arrive in our clinic parking lot, please call our clinic from your vehicle.
  • A team member will pick up your pet from your vehicle or will direct you to bring your pet to the clinic’s front doors.
  • When the appointment is over, one of our veterinarians or technicians will call you to discuss your pet’s appointment.
  • A team member will return your pet to you outside.

If you do not have an appointment for your pet, but need to pick up food or medications and/or drop off a sample:

  • Please call ahead of time to let the clinic know that you are arriving to pick up food and/or medication.
  • When you arrive in our clinic parking lot, please call our clinic from your vehicle.
  • A team member will bring the food and/or medication to your vehicle.

If you are boarding your pet with us:

  • If you are dropping off your pet for boarding, please call our clinic from your vehicle when you arrive in our clinic parking lot.
  • A team member will come to your car to check you in. They will bring your check-in form, which they will fill out for you with your answers to their questions.
  • The team member will take your pet from your vehicle and bring him or her into our clinic to begin boarding.
  • When picking up your pet from boarding, a team member will bring your pet to your vehicle from the clinic.

For the purposes of euthanasia only:

  • We are allowing a maximum of two people into the clinic at the same time so they can say a final good-bye to their pet.
  • Proof of vaccination is required for entry into our clinic.
  • If you are coming into our clinic to say good-bye to your pet, masks that fully cover the nose, mouth and chin are mandatory and must be worn correctly.
  • Social distancing is required.

If you are coming to our clinic by public transit:

    • Please notify us ahead of time that you will be using public transit to get to our clinic and we can make special arrangements for you.